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Quickbooks question. Please Help!?
Quickbooks question. Please Help!?
When I was on vacation last week my boss did the payroll for our company. There was an old employee that was inactive on quickbooks but instead of just reactivating the empoyee he set employee as new. Now I have 2 of same employee and at end of year employee will get two different w-2's. I can't delete the employee because there are paychecks on both accounts. How can I merge the new one my boss set up with the old one that I already had? Thanks!
I think it is advanced for accountants. pro series I think and 2006 version.
I mean enhanced for accountants.
Answers:
Chosen Answer
Payroll Princess: EDIT: ***It's always a good idea to make a backup of your QuickBooks file before making any changes like this.***
If the check your boss created for the employee was direct deposit, the fix is a little too complex to explain via this forum. You can always request a call back from Intuit at www.quickbooks.com/contactme. They usually get back to you within a half hour.
If the check your boss created for the employee was a paper check, then you can take these steps:
1. Print a copy of the paycheck stub your boss created (for the "new" employee) so you have the check information handy (you'll need it later).
2. Delete the check your boss created for the "new" employee by clicking once on the check in your check register, then going to the Edit menu and selecting Delete Paycheck.
3. Delete the "new" employee (it should allow you to delete the employee now that the paycheck has been deleted).
4. Re-activate the old employee by removing the check mark for "Make This Employee Inactive" and removing the release date.
5. Re-create the paycheck. This time use the employee you just re-activated. Use the paycheck stub you printed earlier as a guide so you are sure to re-create the check exactly as it should be.
That's it! But...if the check was direct deposit, you will have some additional steps that are needed when re-creating the check. Please use the URL above to request a call back from Intuit and let them walk you through these steps if the check was direct deposit. As a payroll customer, you should get free call back support from Intuit through that URL.
_______________________________________________
Be careful of the answers you receive for your question. The answer can vary depending upon the payroll service you use within QuickBooks.
I can help you if you can just tell me which payroll service you have (the common ones are Basic, Standard, Enhanced, or Assisted) and which version of QuickBooks you are using.
2008-06-12 15:23:02
Payroll Princess: EDIT: ***It's always a good idea to make a backup of your QuickBooks file before making any changes like this.***
If the check your boss created for the employee was direct deposit, the fix is a little too complex to explain via this forum. You can always request a call back from Intuit at www.quickbooks.com/contactme. They usually get back to you within a half hour.
If the check your boss created for the employee was a paper check, then you can take these steps:
1. Print a copy of the paycheck stub your boss created (for the "new" employee) so you have the check information handy (you'll need it later).
2. Delete the check your boss created for the "new" employee by clicking once on the check in your check register, then going to the Edit menu and selecting Delete Paycheck.
3. Delete the "new" employee (it should allow you to delete the employee now that the paycheck has been deleted).
4. Re-activate the old employee by removing the check mark for "Make This Employee Inactive" and removing the release date.
5. Re-create the paycheck. This time use the employee you just re-activated. Use the paycheck stub you printed earlier as a guide so you are sure to re-create the check exactly as it should be.
That's it! But...if the check was direct deposit, you will have some additional steps that are needed when re-creating the check. Please use the URL above to request a call back from Intuit and let them walk you through these steps if the check was direct deposit. As a payroll customer, you should get free call back support from Intuit through that URL.
_______________________________________________
Be careful of the answers you receive for your question. The answer can vary depending upon the payroll service you use within QuickBooks.
I can help you if you can just tell me which payroll service you have (the common ones are Basic, Standard, Enhanced, or Assisted) and which version of QuickBooks you are using.
2008-06-12 15:23:02